PRIVACY POLICY

At SereniJourneys, we believe that trust is the foundation of every remarkable experience. Protecting your privacy is an essential part of the service we provide, and we are committed to handling your information with the utmost care, discretion, and security.

Information We Collect

To curate seamless, personalized retreats, we may collect:

  • Personal Details: Your name, contact information, and travel preferences.

  • Payment Information: Processed securely through trusted third-party providers.

  • Wellness & Travel Needs: Dietary preferences, health considerations, or special requests that ensure your experience is effortless.

  • Digital Data: Website usage, cookies, and browsing information to enhance your online experience.

How We Use Your Information

We thoughtfully use the information you share to:

  • Secure venues, accommodations, and experiences tailored to your retreat.

  • Confirm bookings, manage logistics, and ensure your journey unfolds flawlessly.

  • Communicate with you regarding itineraries, updates, or exclusive opportunities.

  • Refine our services to continually elevate the quality of every retreat.

How We Share Your Information

Your information is shared only when necessary to deliver your retreat experience, including with:

  • Trusted Partners such as luxury resorts, chefs, wellness practitioners, and transport providers.

  • Payment Processors for secure transactions.

We do not sell, trade, or disclose your information for unrelated marketing purposes.

Data Protection & Security

We use strict safeguards to protect your data:

  • Secure servers and encrypted payment processing.

  • Limited access granted only to authorized team members.

  • Partnerships with vendors who align with our privacy standards.

Your Rights

As a valued guest, you have the right to:

  • Access, update, or request deletion of your personal data.

  • Opt out of marketing communications at any time.

  • Request details on how your information is stored and used.

Cookies & Digital Experience

Our website uses cookies to enhance performance and provide you with a seamless browsing experience. You may adjust your browser settings if you prefer to disable cookies.

International Travel Considerations

As our retreats take place worldwide, your information may be shared with service providers in other countries solely for the purpose of arranging your travel and retreat experiences.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices. Any revisions will be posted here, with the updated date clearly noted.

Contact Us

For any privacy-related questions, requests, or concerns, please contact us:
📧 privacy@serenijourneys.com